Returns & Refunds

Returns Policy – Hazel and Grace Boutique

If you are not happy with the items you ordered, you can return them within 30 days of receiving your order. Please include the completed return form and invoice with your shipment. Unfortunately, we cannot process your return request if the return form is incomplete.

To be eligible for a refund or exchange:

  • The returned item must be in its original condition, with all tags and labels intact.

  • The item should not show any signs of use.

  • We reserve the right to refuse returns for up to three items if we suspect they have been used or damaged without our responsibility.

Important:

  • Items purchased in the Sale section cannot be returned for a refund. These can only be exchanged for store credit or an item of equal or lesser value.

  • To request a return, we require clear photos of the item’s condition, including any defects or damages.

  • You can request your return form through our customer service team: support@hazelandgrace-toronto.com

Return Shipping

  • Customers are responsible for the return shipping costs. Shipping costs are non-refundable.

  • All returns must be sent to our factory in Asia at the address provided by customer service.

  • All returns must include a tracking number, and a photo of the tracking number must be sent via email on the day of shipment.

  • The return form must be printed and included in the package.

  • Refunds will only be issued once the item has arrived at our factory in perfect condition, verified by our team.

Return Address (Factory in Asia)

Hazel and Grace – Toronto
Recipient: [To be provided by Customer Service]
Address: [To be provided by Customer Service]
City: [To be provided by Customer Service]
Postal Code: [To be provided by Customer Service]
Region: [To be provided by Customer Service]
Country: [To be provided by Customer Service]

Refunds

Once the returned items are received in perfect condition and inspected, we will process the exchange or refund the purchase amount to your bank account within 7 days.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account.

  • Contact your credit card company — it may take some time before the refund is officially posted.

  • Contact your bank — there may be a processing delay before the refund appears.

  • If you have done all of the above and still haven’t received your refund, please contact us at support@hazelandgrace-toronto.com

Additional Terms

  • Products such as underwear, lingerie, tights, and body care items are excluded from the return policy for hygienic reasons. These items cannot be returned and will not be processed.

  • Items will be checked for damage caused by the customer; returns of damaged products caused by the customer will not be accepted.