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At Hazel & Grace, fashion has always been about more than clothing. It’s about creating moments of confidence and joy. Inspired by the bond between a mother and daughter, every piece is chosen with care, so you feel at home in what you wear. Thank you for letting us share our love for timeless style with you.
From Our Customers, With Love
FAQ
How do I place an order?
It’s simple — and one of my favourite parts is seeing which pieces you choose. Just select the item you love, pick your size, and click Add to Cart. When you’re ready, follow the checkout steps, and I’ll take care of the rest.
How long will delivery take?
Once you place your order, I carefully prepare it within 1–2 business days. Most parcels arrive in 5–8 business days within Canada, depending on where you are. I truly enjoy wrapping each order, knowing it’s on its way to you.
Do you offer free shipping?
Yes, always. Every order ships free within Canada — it’s my way of making your shopping experience just a little more special.
Will I receive tracking details?
Of course. The moment your parcel leaves my hands, you’ll receive an email with your tracking link so you can watch it make its way to your doorstep.
Can I return or exchange an item?
Absolutely. I want you to feel completely happy with your purchase. If something isn’t quite right, you have 14 days from receiving your order to send it back or exchange it.
How do I start a return?
Simply send me a message through the Contact Us page or email, and I’ll walk you through the process myself — quickly and without any fuss.
What condition should the item be in?
All I ask is that it’s in its original condition — unworn, unwashed, and with the tags still on — so I can make it available for another customer to love.
How do I know which size to choose?
Every product page has a size guide to make choosing easy. I’ve hand-picked pieces that are flattering and comfortable, and I want you to feel confident in your choice.
What if I’m still unsure about the fit?
Then let’s talk. I’m happy to help you personally, whether it’s answering questions, suggesting a size, or helping you choose something that feels just right for you.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay — whichever feels most comfortable for you.
Is it safe to pay on your website?
Yes, completely. Every payment is processed securely, and I never see or store your card details. Your trust means everything to me.
How can I contact you?
You can reach me anytime through the Contact Us page or email, and I respond to most messages within 24 hours. I genuinely enjoy hearing from you, whether it’s a quick question or just a hello.
Can I get styling advice?
Absolutely. Think of me as a trusted friend who happens to have a boutique — I love helping you choose pieces that bring out your best and make you feel wonderful.